Transparent rules for reliable service bookings.
Effective Date: 03 August 2026
1. Introduction
This Booking Policy explains the rules, procedures, and responsibilities related to booking services through the Consifo platform. By placing a booking on the Consifo website or mobile application, you agree to comply with this Booking Policy as well as all other applicable Consifo policies.
2. Booking Eligibility
To place a booking, users must create a valid Consifo account where required, provide accurate contact information, provide a correct service address, accept the Terms & Conditions, and comply with all applicable Consifo policies.
3. Booking Process
Customers may book services by selecting a service category, choosing the service location, providing booking details, selecting an available date and time where applicable, confirming the booking, and completing any required payment or payment authorization. A booking request does not guarantee service availability until confirmed.
4. Booking Confirmation
A booking is considered confirmed only after confirmation by the Consifo platform or the assigned service professional, subject to availability. Consifo reserves the right to decline or cancel a booking where necessary.
5. Service Availability
Service availability may depend on location, service category, worker availability, weather conditions, public holidays, operational requirements, technical issues, and safety considerations.
6. Customer Responsibilities
Customers must provide complete and accurate booking information, ensure access to the service location, be available during the scheduled appointment, inform Consifo of any special requirements before the service begins, and maintain a safe working environment.
7. Worker Arrival
Workers will make reasonable efforts to arrive at the scheduled time. Arrival times may vary due to traffic, weather, previous bookings, emergencies, or other operational circumstances.
8. Delays
If a significant delay occurs, Consifo or the assigned worker may notify the customer where reasonably possible. Customers may be offered rescheduling options based on availability.
9. Customer No-Show
If the customer is unavailable at the scheduled location or cannot be contacted within a reasonable period, the booking may be marked as a no-show. Applicable cancellation or visit charges may apply according to the Refund & Cancellation Policy.
10. Worker No-Show
If an assigned worker is unable to attend without a valid reason, Consifo may attempt to assign another available worker or provide an appropriate resolution, subject to availability.
11. Rescheduling
Customers may request to reschedule a booking before the scheduled service time, subject to availability. Repeated or last-minute rescheduling requests may be limited.
12. Booking Modifications
Customers should update booking details as soon as possible if service requirements change. Additional work or materials may affect pricing or scheduling.
13. Emergency Situations
Consifo may cancel, postpone, or reschedule bookings affected by emergencies, natural disasters, severe weather, public safety concerns, government restrictions, or other events beyond reasonable control.
14. Service Completion
Customers are encouraged to inspect the completed work before confirming completion where such confirmation is available. Any concerns should be reported promptly through the official support channels.
15. Payment
Payments for booked services are governed by the applicable Payment Policy and Terms & Conditions. Some services may require advance payment, partial payment, or payment after completion, depending on the service type.
16. Cancellation
Booking cancellations are governed by the Refund & Cancellation Policy. Any applicable cancellation charges will be determined in accordance with that policy.
17. Fraudulent Bookings
Consifo may cancel bookings and suspend or terminate accounts involved in fake bookings, misuse of the platform, fraudulent activity, repeated abuse, or policy violations.
18. Limitation of Availability
Consifo does not guarantee that every booking request can be fulfilled. Availability depends on operational capacity and other relevant factors.
19. Policy Updates
Consifo may revise this Booking Policy from time to time. The updated version becomes effective upon publication with the revised Effective Date.
20. Contact Us
For questions regarding bookings, scheduling, rescheduling, or appointment-related issues, please contact Consifo through the official support channels listed on the website.
By booking a service through Consifo, you acknowledge that you have read, understood, and agreed to this Booking Policy.