Clear expectations for a safe and respectful experience.
Effective Date: 03 August 2026
1. Introduction
This Customer Policy governs the rights, responsibilities, and obligations of all customers using the Consifo website, mobile application, or related services. By creating an account, booking a service, or otherwise using the Consifo platform, you agree to comply with this policy.
2. Customer Eligibility
To use Consifo services, customers must provide accurate and complete information, be legally capable of entering into binding agreements under applicable law, and use the platform only for lawful purposes.
3. Customer Account
Customers are responsible for keeping login credentials confidential, maintaining accurate profile information, updating contact details when they change, and promptly reporting unauthorized account activity.
4. Booking Responsibilities
Customers must select the correct service category, provide an accurate service address, provide a valid contact number, describe the service requirement honestly, and ensure someone is available at the scheduled service time.
5. Access to Service Location
Customers must provide safe and reasonable access to the service location, remove hazards that could affect the service professional, and inform the worker of any known safety concerns before work begins.
6. Respectful Behaviour
Customers must treat workers, partners, and Consifo staff with dignity and respect. Abusive language, threats, intimidation, harassment, discrimination, violence, sexual harassment, and illegal activity are strictly prohibited.
7. Payments
Customers agree to pay all applicable charges, use approved payment methods, avoid payment fraud or chargeback abuse, and settle any outstanding dues promptly.
8. Cancellation & Rescheduling
Customers must follow the applicable Cancellation and Refund Policy when canceling or rescheduling bookings.
9. Customer Responsibilities During Service
Customers should cooperate with the assigned service professional, provide access to required work areas, keep children and pets under supervision, protect valuables before the service begins, and avoid interfering with safe work practices.
10. Reviews & Ratings
Customers may leave honest, fair, and respectful reviews based on their actual service experience. Reviews must not include false statements, defamatory content, offensive language, personal attacks, or spam or promotional content.
11. Prohibited Activities
Customers must not create fake accounts, make fraudulent bookings, misrepresent service requirements, impersonate another person, attempt unauthorized access to the platform, circumvent payment procedures, encourage workers to violate platform rules, or use Consifo for unlawful purposes.
12. Property & Damage
Customers should report any genuine concerns regarding property damage through the official Consifo support process. Reports may be reviewed to determine the appropriate resolution.
13. Privacy
Customers are expected to respect the privacy of workers and other users. Recording, publishing, or sharing personal information without appropriate consent may violate applicable laws and platform policies.
14. Account Suspension
Consifo may suspend or terminate customer accounts involved in fraud, repeated policy violations, abuse of workers or staff, payment-related misconduct, illegal activities, or misuse of the platform.
15. Limitation of Liability
Consifo acts as a technology platform connecting customers with service professionals. Liability is governed by applicable laws and the relevant terms, conditions, and service policies.
16. Policy Updates
Consifo may modify this Customer Policy from time to time. Updated versions become effective upon publication on the website or application.
17. Contact Us
For questions regarding this Customer Policy, customer rights, or platform usage, please contact Consifo through the official support channels provided on the website.
By using Consifo services, you acknowledge that you have read, understood, and agreed to this Customer Policy.