Protection, trust, and safer digital experiences.
Effective Date: 03 August 2026
1. Introduction
Consifo is committed to protecting the security of its users, service professionals, partners, website, mobile application, and digital infrastructure. This Security Policy explains the measures we take to safeguard personal information, transactions, accounts, and platform integrity.
2. Purpose
The purpose of this Security Policy is to protect customer information, protect worker and partner accounts, secure online transactions, prevent fraud and unauthorized access, maintain the integrity and availability of our platform, and promote safe use of Consifo services.
3. Account Security
Users are responsible for maintaining the confidentiality of their account credentials. Users must keep passwords confidential, never share OTPs or login credentials, log out from shared devices, report suspicious account activity immediately, and keep contact information updated.
4. Authentication & Verification
To improve platform security, Consifo may require mobile number verification, email verification, OTP verification, identity verification where required, worker document verification, and business verification for partners.
5. Payment Security
Consifo uses secure payment processing methods through authorized payment providers. Users should never share banking credentials, verify payment details before making payments, and report unauthorized transactions immediately.
6. Data Protection
Consifo implements reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
7. Fraud Prevention
Consifo actively monitors for fake bookings, fake accounts, identity fraud, payment fraud, promotional abuse, referral abuse, multiple fraudulent registrations, and unauthorized access attempts. Accounts involved in fraudulent activities may be suspended or permanently terminated.
8. Worker Security Requirements
Registered workers must provide accurate identity information, maintain professional conduct, protect customer property, follow applicable safety standards, and avoid unauthorized access to customer devices or information.
9. Customer Responsibilities
Customers must provide accurate booking information, maintain a safe service environment, respect service professionals, avoid abusive or unlawful behavior, and secure personal valuables before service begins.
10. Device Security
Users are encouraged to use updated devices and browsers, install security updates regularly, use antivirus protection where appropriate, avoid public Wi-Fi for sensitive transactions, and enable screen lock and device security features.
11. Reporting Security Issues
Users should immediately report unauthorized account access, lost devices linked to their account, suspicious emails or messages claiming to be from Consifo, payment-related fraud, and security vulnerabilities affecting the platform.
12. Third-Party Services
Some services, including payment gateways, analytics providers, maps, or communication tools, may be operated by trusted third parties. Their security practices are governed by their respective policies.
13. Security Violations
Consifo reserves the right to investigate suspected security violations and may suspend, restrict, or terminate accounts involved in activities that threaten the security of the platform or its users.
14. Limitation of Responsibility
While Consifo takes reasonable steps to protect user information and platform security, no online service can guarantee complete protection against every cyber threat. Users are encouraged to follow recommended security practices.
15. Policy Updates
Consifo may update this Security Policy from time to time. Any revised version becomes effective on the date it is published with the updated Effective Date.
16. Contact Us
If you have questions, concerns, or wish to report a security issue, please contact Consifo through the official support channels listed on the website.
By using Consifo, you acknowledge that you have read, understood, and agreed to this Security Policy.