Clear support for service quality and claim resolution.
Effective Date: 03 August 2026
1. Introduction
This Service Warranty & Guarantee Policy explains the conditions under which Consifo or its registered service professionals may provide a limited service warranty or service guarantee. This Policy applies only where a specific service is advertised or confirmed as being covered by a warranty or guarantee. By booking a service through Consifo, you acknowledge that you have read and agreed to this Policy.
2. Scope of Warranty
A service warranty, where offered, generally covers defects in workmanship related to the original service performed by the assigned service professional during the applicable warranty period. Warranty coverage may vary depending on the service category and will be communicated at the time of booking or service completion where applicable.
3. Warranty Period
The warranty period, if available, begins on the date the service is completed. The duration of the warranty may differ depending on the service type. Where no warranty is expressly stated, no additional warranty should be assumed.
4. What May Be Covered
Subject to verification, warranty coverage may include defects in workmanship, improper installation directly related to the completed service, failure to complete agreed service tasks correctly, and rework required due to service-related errors. Coverage is limited to the original scope of the booked service.
5. What Is Not Covered
Warranty generally does not cover normal wear and tear, customer misuse or negligence, damage caused after service completion by customers or third parties, natural disasters or force majeure events, accidental damage, power fluctuations, water damage unrelated to the original service, manufacturer defects in products or appliances, pre-existing faults not included in the original booking, cosmetic issues that do not affect functionality, and additional work requested after completion of the original service.
6. Spare Parts
Unless expressly stated otherwise, spare parts may carry the manufacturer's warranty, if any. Consifo does not replace manufacturer warranties. Availability of replacement parts depends on suppliers and manufacturers.
7. Warranty Claim Process
To request warranty service, customers should contact Consifo through the official support channels, provide booking details, describe the issue, submit photographs or videos if requested, and cooperate during the verification process. Consifo may arrange an inspection before approving any warranty claim.
8. Inspection
Consifo or the assigned service professional may inspect the reported issue to determine whether it falls within the applicable warranty coverage. The inspection outcome will determine whether warranty service is approved.
9. Rework
If a valid warranty claim is approved, Consifo may arrange reasonable corrective work related to the original service, subject to technician availability and the terms of this Policy.
10. Customer Responsibilities
Customers should use repaired or installed items responsibly, follow any usage instructions provided, report issues promptly within the applicable warranty period, and avoid unauthorized repairs before the warranty inspection is completed, where possible.
11. Service Guarantee
Where a specific service is advertised with a satisfaction or service guarantee, the guarantee will apply only according to the stated conditions and limitations for that service.
12. Limitation of Warranty
The warranty is limited to the original booked service. It does not extend to unrelated issues, future maintenance, upgrades, modifications, or services performed by third parties.
13. Fraud Prevention
False, misleading, or fraudulent warranty claims may result in rejection of the claim and appropriate action against the user's account.
14. Limitation of Liability
To the extent permitted by applicable law, Consifo's responsibility under this Policy is limited to the remedies expressly described in this document. Nothing in this Policy limits rights that cannot legally be excluded.
15. Policy Updates
Consifo may update this Service Warranty & Guarantee Policy from time to time. The revised version becomes effective upon publication with the updated Effective Date.
16. Contact Us
For warranty or guarantee-related questions, or to submit a warranty request, please contact Consifo through the official support channels listed on the website.
By booking services through Consifo, you acknowledge that you have read, understood, and agreed to this Service Warranty & Guarantee Policy.